Is “patient-centered” design becoming a cliché? Some say yes, that the term covers everything these days from warmly hospitable to bare minimalist, depending on the tastes (and budgets) of the sponsors. When a leading faith-based healthcare system commits to defining “patient-centered,” though, it can take on new meaning.
The motto “patients first” was the driving force behind the design conceived for the Benjamin and Marian Schuster Heart Hospital at Kettering Medical Center, which is one of seven hospitals comprising Kettering Adventist Healthcare in Dayton, Ohio. In keeping with a religious denomination known for its emphasis on personal health and wholesome lifestyles, network administrators pushed for design innovation for “the good of the patient.” And they accepted a highly conceptual approach to make it work.
As regular HEALTHCARE DESIGN readers know by now, interior designer Jain Malkin, CID,AAHID, EDAC, directs one of the most conceptual design firms in the business. Malkin and her San Diego-based team at Jain Malkin Inc. have become known for incorporating, and even creating, strikingly original features that enliven the patient/family experience. The 130,000-square-foot Schuster Heart Hospital, a multi-service facility that opened in September 2010, is one of the latest examples of this.