Posts Tagged ‘Barcelona Centro Médico’


Staff happiness represents only one piece of a very complex process.

Thomas Jefferson enshrined in this country’s civil religion the “pursuit of happiness” as an unalienable right. But if a medical practice’s staff is successful in that pursuit, does it translate into happy patients?

In a 2009 Harvard Business Review article, Rosa Chun, a professor of business ethics and corporate social responsibility, and Gary Davies, a professor of corporate reputation at Manchester Business School in the United Kingdom, wrote a brief article disputing the conventional wisdom that happy employees yield happy customers. Their study, they say, found no correlation between employee satisfaction and service. But others are skeptical—very skeptical.

Not surprisingly, those on both sides of the issue can point to research to support their position.

“There’s a long line of research that shows that being happy—to the extent that one takes care of personal needs only—doesn’t translate to good customer or patient care,” says Billie Blair, PhD, president/CE of Change Strategies, Inc., and the author of All The Moving Parts (Puzzles Press, 2007).



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I had a WOW experience yesterday when I accompanied my wife to interview a new doctor for her.   As some reader may know she is being seen by specialists At MD Anderson Medical Center in Houston for Stage IV lung cancer.   She has not had a local oncologist for the past 6 years…but she does now.   And we both love this guy!
You need to understand that I have been very underwhelmed by the local oncologists I had met up till now.   I am sure they were clinically proficient…but as a group not a one could muster a smile….or any sense of interest or curiosity in my wife’s medical condition.  I held out little hope that this new doctor would be any different.


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Del 27 al 29 d’abril, Barcelona acollirà la IV European Medical Travel Conference, la trobada mèdica de referència a Europa, i que preveu reunir prop de 400 assistents.

L’Agència Catalana de Turisme (ACT) i l’associació Barcelona Centre Mèdic (BCM) impulsen de manera conjunta aquesta trobada europea, que tindrà lloc a l’Hotel Hesperia Tower, i en la qual hi participaran prescriptors, proveïdors, associacions, institucions, i experts del turisme mèdic.


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The New York Times

IN mid-March my 85-year-old father checked into a prominent New York City hospital for a scheduled operation. The procedure, to remove a cancerous tumor from his thigh, went well, and soon he was sent home.

But three days later, unable to cope with a complicated wound care regimen, he landed back in the hospital.

My father had become part of a notorious trend. Discharge from the hospital is a critical point in a patient’s recovery, particularly for older people with chronic conditions. The process is supposed to be carefully planned, but instead it often is rushed and poorly coordinated, resulting in complications that send patients back to the emergency room.

According to a study published last year in The New England Journal of Medicine, one in five Medicare patients returns to the hospital within 30 days of being discharged. The problem is an expensive one: in 2004, these readmissions cost Medicare $17.4 billion dollars, the researchers also found.


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